Learn everything about Nansen and the most frequently asked questions.

General Questions

Why is the platform called Nansen?

Why did you build Nansen?

How do you get the wallet labels?

What about privacy?

Payment / Billing Questions

Can I cancel my plan at any time?

Can I upgrade my plan at any time?

Does the trial auto-renew?

I purchased the trial a 2nd time but now I don't have access, what should I do?

How do I get an invoice for my subscription?

I just bought the VIP/Alpha tier plan, how do I activate the features?

How long does it take for a refund to get processed?

Product Questions

How can I submit a feature request?

Will I lose access to my Smart Alerts if I discontinue my membership?

In what time zone are charts in Nansen displayed?

How long does it take for a new NFT Collection to get added to Nansen's dashboards?

Can I change time frames for any of the dashboards in Nansen?

How can I find out what "Smart Money" means?

What is an "EOA"?

What is "Est. Portfolio Value and Risk (ETH)"?

What is "Liquidity Risk"?

What is "Liquidity Velocity"?

How should I interpret Maker/ Taker?

What is the different between minimum price (on Nansen) and minimum price (on Opensea)?

What's the difference between floor price on OpenSea and min price on Nansen and why are those prices sometimes 'off'?

Nansen Alpha Questions

What is Alpha?

Why is Alpha useful?

How is Alpha different from Nansen?

Who is in the Alpha community and why is it so exclusive?

Can I immediately sign up for the Alpha tier by making payment?

How long is the waitlist for the Alpha tier?

How do you know if Alpha is right for you?

Nansen Connect Questions

What is Nansen Connect?

I think I’ve created a duplicate (Lite) account, what do I do?

How is Nansen Connect different from Discord or Blockscan Chat?

Who can I message?

If anyone can message me, how can I prevent spam?

What information is synchronised on blockchain?

Are my messages safe and secure?

How are my messages encrypted and stored?

Why does Metamask ask that I sign two messages?

Will I have to always sign two messages on Nansen Connect?

How can I create my own community?

My NFTs are stored in a hardware wallet, can I join Nansen Connect?

I've just bought a listed NFT but can't access the app?

I have the tokens in my wallet, but I can’t join the community?

Why is a channel read-only?

How do I enable Browser Notifications?