Community Manager (Americas)

  • 🎯 Nansen’s mission is to surface the signal in blockchain data.
  • 💻 Our core product is a SaaS analytics platform used by investors, crypto teams, and analysts.
  • 🌏 Our company HQ is in Singapore, but team members are located all over the world.
  • 🙌 We have an open and friendly work environment: every person helps shape our culture.
  • 🌱 It's important for us that every individual in the team experiences personal growth.

About the role

As a community manager, you will be part of a growing team serving blockchain savvy traders and investors in the crypto space to grow and manage Nansen's community.

You will play a key role in the future of finance, and help us to achieve our mission to surface the signal in blockchain data. Your contributions to the team will have a big impact, as you help us grow Nansen to a leading crypto company.

You can be located anywhere in the world, as our work is 100% online.

The position is full-time.

What will you be doing?

  • Manage and moderate Nansen's online and offline community and channels.
  • Educate, onboard new users and troubleshoot customer account issues.
  • Explore new platforms to increase awareness and acquisition.
  • Collaborate and work closely with the product, design and research teams to develop community campaigns that is aligned with the company's goals.
  • Stay up to date with crypto and DeFi trends.

Are you the right person for this role?

The ideal candidate for us has:

  • Minimum 1 year work experience in community management
  • Knowledge in DeFi, blockchain and cryptocurrency
  • Experience in moderating social media platforms and/or forums
  • Available at US working hours
  • Proactive: Always ready to reply customer queries
  • Drive: We want people who are passionate about the crypto-asset industry, and are eager to up-skill and hone their knowledge in the crypto space
  • Analytical: Strong analytical, organizational, and writing skills
  • Independent: Direct experience working in a remote first environment; and able to work independently whilst collaborating closely with a fast-growing team
  • Self-motivated: Entrepreneurial mindset with a strong sense of ownership, empathy, and determination to get things done
  • Resilience: Humble to new ideas, and eager to learn amidst adversity and challenges
  • Detail-oriented: Strong attention to detail and is able to get things done fast
  • An entrepreneurial spirit and the skills to take a (rough) idea and make it reality
  • Great written communication skills in English
  • Bonus: Active trader/farmer
  • Bonus: You make lit memes
  • Bonus: Proficiency in other major languages (e.g. Mandarin or Spanish)
  • Bonus: Experience from the cryptocurrency industry

Ready to apply?

Please send an email to and include:

  1. Brief text on why you're the right candidate for this role
  2. Portfolio (e.g. a short list of content and/or campaigns you've worked on)
  3. CV (or link to Linkedin profile)