Training Specialist (Alpha)

  • 🎯 Nansen’s mission is to surface the signal in blockchain data.
  • 💻 Our core product is a SaaS analytics platform used by investors, crypto teams, and analysts.
  • 🌏Our company HQ is in Singapore, but team members are located all over the world.
  • 🙌 We have an open and friendly work environment: every person helps shape our culture.
  • 🌱I t's important for us that every individual in the team experiences personal growth.

About the role

As a Training Specialist in our Alpha team, you will be part of a growing team serving the smartest traders and investors in the crypto space, and responsible for delivering and maintaining full-life cycle training on our Nansen dashboards for our top-tier clients and partners. The Training Specialist will collaborate cross-teams to help deliver training in a variety of formats, in order to train customers and analysts in the techniques and skills needed for successful adoption of all Nansen dashboards.

You will play a key role in the future of finance, and help us to achieve our mission of surfacing the signal in blockchain data. Your contributions to the team will have a big impact, as you help us grow Nansen to a leading crypto company.

You can be located anywhere in the world, as our work is 100% online.

The position is full-time.

What will you be doing?

  • Maintain high-level user knowledge and familiarity of best practices for all of Nansen's dashboards
  • Continually develop learning objectives to address identified product knowledge gaps and needs for top-tier customers and Nansen employees
  • Train clients in the techniques and skills needed for successful adoption of Nansen's dashboards, including developing curriculum and facilitating customer-facing education
  • Serve as an expert Knowledge Management practitioner supporting the ongoing learning and development of top-tier customers and Nansen employees
  • Utilize a variety of training tools to enhance the learning experience, including e-learning, videos, best practice guides, and user documentation
  • Maintain and update existing training and learning materials with each new product release and update
  • Collaborate with subject matter experts across the organization to review, develop, and approve new content and make changes to existing content
  • Maintain understanding of new educational and training techniques and methods
  • Implement and take charge of training KPIs, and be responsible for reporting to the team

Are you the right person for this role?

The ideal candidate for us has:

  • Minimum of 1-2 years experience with software product training, customer onboarding, teaching, learning-based software, user content generation, or other similar roles
  • We want people who are passionate about the crypto-asset industry, and are eager to up-skill and hone their knowledge in the crypto space
  • Ability to understand and convey complex concepts effectively, especially when interpreting data and analytics
  • Experience in or knowledge of learning theory, instructional methodologies, and/or curriculum development; as well as designing and managing full life cycle training program
  • Direct experience working in a remote-first environment; and able to work independently whilst collaborating closely with a fast-growing team
  • Entrepreneurial mindset with a trong sense of ownership, empathy, and determination to get things done
  • Humble to new ideas, and eager to learn amidst adversity and challenges
  • An entrepreneurial spirit and the skills to take a (rough) idea and make it reality
  • An eye for detail, but is pragmatic and able to get things done fast
  • Great written communication skills in English
  • Bonus: Experience from the SaaS or cryptocurrency industry
  • Bonus: Proficiency in other major languages (e.g. Chinese or Spanish)
  • Bonus: Proficient using Hubspot

Ready to apply?

Please send an email to careers@nansen.ai and include:

  1. Brief text on why you're the right candidate for this role
  2. CV (or link to Linkedin profile.