Welcome to nansen.ai ("Nansen" or the "Platform"), operated by Nansen Pte. Ltd. ("Company", "us", "we" or "our"), a company incorporated in Singapore. We provide our Services (as defined below) to you subject to these Terms of Service (the "Terms"), our Privacy Policy, and any other guidelines, rules, policies, or supplementary agreements which may be applicable to our Services, all of which are hereby incorporated by reference into these Terms.
For the purposes of these Terms, “Services” shall refer collectively to our Platform and its related websites, services, functionalities, applications, software, API(s), subscription plans, products, and content. By accessing or using our Services, you agree to comply with all of these Terms, which shall form a legally binding agreement between us and you.
Any description of our Services provided is not a representation that our Services are functioning, or will always function, in such manner. We may change or discontinue any aspect, feature or functionality of our Services at any time, and may also modify these Terms, or any part thereof, in our sole discretion to address changes to our Services and/or applicable laws and regulations.
Although we may use commercially reasonable efforts to notify users of such changes, you agree that it is your responsibility to periodically review these Terms (including referring to the "Last Updated" date at the top of these Terms) to stay informed about your access and use of our Services. Your continued access or use of our Services from the effective date of any such changes to our Services and/or Terms shall be deemed to constitute your acceptance. If you do not agree with all of our Terms, you must not access or use our Services.
You may need to register a user account to receive information from us and/or to access or use certain features of our Services. We will use the personal information you provide to us in accordance with our Privacy Policy.
By registering, you represent and warrant that all information that you provide is current, complete and accurate to the best of your knowledge. You agree that your user account is personal to you and is only meant for your usage, and you agree not to share your user account with anyone else.
You are solely responsible for keeping your user account credentials secure and confidential, and you accept sole responsibility for all acts or omissions associated with your user account. Any access, use, and/or interaction in our Services associated with your user account shall be deemed to be your access, use, and/or interaction, and shall be binding on you, irrespective of whether you have authorised the same or not.
You agree to notify us immediately at support@nansen.ai if you believe, or have reason to believe, that your user account or any of your personal information has been compromised. We may limit, suspend, or terminate your access to the Services or your user account at any time without giving any notice in advance.
You may request a deletion of your user account at any time according to our prescribed procedures, save that you shall remain liable for all acts or omissions associated with your user account up to the time of deletion. Unless expressly provided otherwise, any amounts already paid to us in connection with any subscription plans for your user account are non-refundable.
Due to legal or regulatory restrictions in certain jurisdictions, you may not be able to access or use our Services in or from those jurisdictions. Nothing on our Services is intended for distribution to, or for use by, or to be acted on by any person in any jurisdiction where such distribution, use, or action would be contrary to applicable laws or would subject us to any registration or licensing requirement. Notwithstanding anything in these Terms, we have the right to prevent the Services from being accessed or used in any jurisdiction as we may determine in our sole discretion.
We may leverage Web3 services, such as third-party blockchain wallet applications, to provide you with the ability to create a user account, associate an existing user account, or purchase our paid subscription plans using your blockchain wallet address ("Digital Wallet"). If you choose to access and/or use our Services through Web3 services, you agree to our collection, use, and/or disclosure of your Digital Wallet, transaction information, and token identifiers in accordance with our Privacy Policy.
As the user and owner of a Digital Wallet, you are solely responsible for keeping it secure. You should never share the secret credentials (such as seed phrases or private keys) associated with your Digital Wallet with anyone, and we will never ask for this information under any circumstances. We have no control over the transactions initiated through your Digital Wallet, and are not responsible for maintaining, operating or providing any third-party applications or services that you may use. You remain responsible for all acts and omissions in connection with your usage of a Digital Wallet in our Services and we do not accept any responsibility or liability to you.
You agree to use our Services solely in accordance with our Terms, and as permitted by applicable laws and regulations. You shall not use our Services in any manner that infringes, misappropriates, or violates any of our or other third party’s intellectual property rights or other rights, or otherwise in violation of any applicable law. We reserve the right to determine in our sole discretion whether a use of our Services fails to constitute acceptable use, even if such use has not been explicitly addressed in our Terms. Without limitation, you shall not, without our express and specific written consent:
All content, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, materials, and "look and feel" of the Services, and all related intellectual property rights (the "Nansen Content"), are either owned by or licensed to us. Any use of the Nansen Content for purposes not expressly permitted by us is strictly prohibited.
These Terms do not confer on you any rights to use "Nansen" and any other trade marks, service marks, logos, get-up, trade names, goodwill, Internet domain names, slogans, product names and designations, or other proprietary indicia from any part of our Services, all of which are and remain the property of Nansen or the relevant owner(s). We and our licensors reserve all rights not expressly granted to you in and to Nansen Content.
Subject to your compliance with these Terms, we provide you a non-exclusive, limited, personal, non-transferable, non-sublicensable, non-assignable, and fully revocable licence to access and use our Services in our approved jurisdictions. We retain all rights, including copyright and other intellectual property rights, in all content and materials provided in connection with our Services, and reserve all rights not expressly granted to you. You acknowledge and agree that we may terminate this licence at any time in our sole discretion.
Some aspects of our Services may include software or other materials offered under an open source or other third-party licence, in which case your use of our Services shall be governed by such third-party terms, in addition to these Terms.
You may voluntarily post, submit or otherwise communicate to us, including through third party channels (e.g., social media or Discord), any questions, comments, suggestions, ideas, original or creative materials or other information about the Services (collectively, “Feedback”). By posting or submitting any Feedback to us, you hereby irrevocably grant to us a perpetual, worldwide, unlimited, royalty-free, and fully transferable and sublicensable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such Feedback (in whole or in part) in any media and to exploit and incorporate the Feedback into other works in any format or medium now known or later developed, without restriction, without attribution, and free of charge without any obligation to compensate you or anyone else. You understand that we are not obligated to keep any Feedback confidential or refrain from using or disclosing it in any way for commercial and non-commercial purposes, and you agree to waive and never to assert any privacy, publicity, moral or other similar rights in connection with such Feedback.
Where any product, service, content, or functionality ("Third Party Element") originates from or is provided by a third party ("Third Party Provider"), and any part of our Services displays, publishes, makes available, incorporates, interfaces with, interoperates with, integrates with, or links to any such Third Party Element, you agree and acknowledge that:
We may, from time to time, use automated analysis, artificial intelligence, machine learning and related technologies to improve, create or maintain features, functionalities, information, data and/or content (collectively, "AI Features") provided to you as part of or in connection with our Services. If you choose to use such AI Features, you agree and acknowledge that:
You agree and acknowledge that:
To the maximum extent permitted under applicable laws, our Services are provided on an "as is" and "as available" basis. We expressly disclaim, and you waive, all warranties of any kind, whether express or implied, including, without limitation, implied warranties of accuracy, adequacy, completeness, timeliness, performance, security, currency, conformance with description, continued availability, interoperability with other systems or services, reliability, availability, merchantability, quality, fitness for a particular purpose, title and/or non-infringement of third party rights. No such warranty or representation is given in conjunction with any of the Services, AI Features, Nansen Content, and/or Third Party Elements, including without limitation any and all information, content and materials contained therein.
This disclaimer also extends to any products, features, functionalities and services that we may make available to you from time to time as part of the Services prior to their general release that are labelled or otherwise communicated to you as "early access", "preview," "alpha," "beta," "beta services," "pre-release", "non-general release" or such other similar terminology.
We may temporarily suspend access to our Services or portions of our Services from time to time for maintenance without notice. We reserve the right to upgrade, modify, alter, suspend, discontinue, or remove, whether in whole or in part, the Services and/or Nansen Content, and/or any functionality provided therein, without giving any prior reason or notice. By doing so, we do not warrant any particular level of availability for our Services and are not responsible or liable to you or any third party for any losses due to downtime of our Services.
You understand that your access or use of our Services is at your own risk, and we expressly disclaim all liability and responsibility for any damages, losses, claims, or causes of action related to any of our Services. We do not guarantee that the Services will be secure or free from bugs or viruses, and you are responsible for ensuring the security of your device(s), information technology, computer programme(s) and platform(s) that you use to access our Services.
To the fullest extent permitted by applicable laws, we shall not be liable to you for:
These limitations on our liability to you shall apply whether or not we have been advised of or should have been aware of the possibility of any such losses arising.
You agree to defend, indemnify, and hold harmless us, our parent companies, subsidiaries, and affiliates, and each of their respective officers, directors, employees, agents and advisors from any and all claims, demands, liabilities, costs, and expenses (including but not limited to professional fees and expenses, loss of profit, damage to reputation, interest, and penalties), arising in connection with a breach by you or any user of your account under these Terms or arising out of a breach of your obligations, representation and warranties under these Terms.
Without limiting our rights at law or elsewhere in these Terms, we may withdraw, modify, restrict, suspend or terminate your access to our Services (or any part thereof) at any time and in our sole discretion, without prior notice or liability, for any reason whatsoever, including without limitation:
Even if your access to our Services is withdrawn, modified, restricted, suspended, or terminated, you shall remain liable for all amounts owed to us and any other obligations or liabilities you may have incurred under these Terms.
All provisions of our Terms which by their nature should survive termination shall survive termination, including, without limitation, indemnification, intellectual property ownership, disclaimers and exclusion of warranties and limitations of liability.
These Terms, their subject matter and their formation, are governed by the laws of Singapore. Any dispute arising out of or in connection with these Terms, including any question regarding existence, validity or termination of these Terms, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.
In respect of any court proceedings in Singapore commenced under the International Arbitration Act 1994 in relation to the arbitration, the parties agree: (a) to commence such proceedings before the Singapore International Commercial Court (the "SICC"); and (b) in any event, that such proceedings shall be heard and adjudicated by the SICC.
Force Majeure. We shall not be liable for non-performance, error, interruption or delay in the performance of our obligations under these Terms if this is due, in whole or in part, directly or indirectly, to an event or failure which is unavoidable, beyond our reasonable control, or which renders impossible the performance of such obligation.
Assignment. We may assign, transfer, novate, sub-contract, or otherwise deal with any or all of our rights and obligations under these Terms and such dealings shall not release you from your obligations or liabilities under these Terms. You shall not assign, novate, or transfer any or all of your rights and/or obligations under these Terms, nor dispose of any right or interest in it, without our prior written consent.
Waiver. Our failure to enforce or delay in enforcing any right or provision of these Terms will not be considered a waiver of those rights.
Cumulative Rights. Unless expressly provided otherwise, our rights and remedies under these Terms are cumulative and do not prejudice any rights or remedies (whether at law or otherwise).
Entire Agreement. These Terms, and the documents referred to in it, embody the entire agreement and understanding between you and us relating to the subject matter of these Terms, and supersedes all prior agreements and understandings relating to the Services.
Severability. If any court or tribunal, having jurisdiction to decide on this matter, rules that any provision of these Terms is invalid or unenforceable, then that provision will be removed from these Terms without affecting the rest of these Terms, and the remaining provisions of these Terms shall continue to be valid and enforceable.
Third Party Rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any of these Terms.
If you have any questions about these Terms, please contact us via email at support@nansen.ai.
These Affiliate Marketing Terms (the “Terms”) govern your participation in any Nansen Affiliate Marketing Program ("Program") offered by Nansen Pte. Ltd. (”Nansen”, “we”, “us”, or “our”).By registering for a Program, you agree to accept and comply with these Terms, which may be modified by Nansen in its sole discretion from time to time, in which case the new Terms will supersede prior versions. Your continued participation in any Program following the effective date of any such modification may be relied upon by Nansen as your consent to any such modifications. If you sign up for a Program as a representative of an entity or organization, you hereby represent and warrant that you have the authority to register that organization in our Program and bind that organization to these Terms.For clarity, these Terms apply to various Programs which may be offered by Nansen from time to time. Each Program may have its own specific terms and conditions (”Program Specific Terms”). If a conflict arises between these Terms and any Program Specific Terms, these Terms will prevail unless the Program Specific Terms expressly states otherwise.