Privacy Policy


Please read this Privacy Policy carefully before using the Nansen websites, including https://pro.nansen.ai and all other subdomains, (the "Service") operated by Nansen Pte. Ltd. ("us", "we", or "our"), a company incorporated in Singapore. This Privacy Policy outlines which of your personal data we collect, how we use this data and your data privacy rights as a user of the Service.

In this Privacy Policy, by personal data we mean information that identifies you as an individual. Personal data does not include non-personally identifying information.


We have a few fundamental principles that we follow:

  1. Data you provide to Nansen (such as labels added to "My Nansen") will not be made available to other users - nor will they be used for our own internal labeling - without your permission. 

    Aggregate statistics from user behavior on the Nansen platform may be used whenever there's no risk of displaying user-sensitive data. An example of such a feature would be top-ranked tokens that Nansen users have recently viewed - across all users. Conversely, we would not surface top blockchain addresses that have been viewed, since this could involve a risk of displaying user-sensitive data. 

    We never use customer data (nor your activity data from using Nansen) to add new labels.
  2. We do not share your personal data with anyone except to develop our products, protect our rights, or comply with the law.
  3. We do not store personal data on our servers unless required for the on-going operation of our service.
  4. It is our policy to respect your privacy regarding any information we may collect while operating our service.

NON-PERSONALLY IDENTIFYING INFORMATION WE COLLECT

Our purpose in collecting non-personally identifying information is to better understand how visitors use our website. We do not use non-personally identifying information in a way that would enable us to identify you personally.


Log files

We collect non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.

Aggregated statistics

We may collect statistics about the behaviour of visitors and users of the Service. For instance, we may monitor the most popular dashboards or queries. We may display this information publicly or provide it to others.

PERSONAL DATA WE COLLECT

Sometimes, you may choose to interact with the Service in ways that require us to gather your personal data. The amount and type personal data that we gather depends on the nature of the interaction. You may always refuse to supply personal data, with the caveat that it may prevent you from using certain parts of the Service.

Signing up for an account

If you sign up for an account with the Service, we will ask to provide an email address. We do this simply because it is the most convenient way to persist a user account over time, while having the possibility to communicate with you as a user.

Marketing material

When signing up for an account with the Service, you are automatically enrolled into our email communication. We may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with our products. You can unsubscribe at any time by clicking the "Unsubscribe" button in our emails.


Billing information

A trusted third party is used to manage payment processing. This third party is not permitted to store, retain, or use your billing information for any purpose except for payment processing on our behalf.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help us track your usage of our website, and your website access preferences. If you do not wish to have cookies placed on your computer, you may set your browser to refuse cookies before using our websites, with the caveat that certain features of our websites may not function properly without the aid of cookies.


PROTECTION OF PERSONAL DATA

We disclose personal data only to our employees, contractors, related companies and trusted third parties that:

  • Need to know that information in order to process it on our behalf or to provide services available at our websites, and
  • That have agreed not to disclose it to others.

Some of those employees, contractors, related companies and trusted third parties may be located outside of your home country which may have different privacy laws than your home country. By using the Service, you consent to the processing and transfer of your personal data to them.

Other than to our employees, contractors, related companies and trusted third parties, as described above, we disclose personal data only as necessary to comply with our legal obligations, maintain accurate accounting, resolve disputes and enforce our agreements.

We take all measures reasonably necessary to protect against the unauthorised access of your personal data.


BUSINESS TRANSFERS

If we or substantially all of our assets are acquired, or in the unlikely event that we go out of business or become insolvent, your personal data could be one of the assets that is transferred or acquired. You acknowledge that such transfers may occur, and that any acquirer may continue to use your personal data as set forth in this Privacy Policy.

YOUR RIGHTS

You may request access to your personal data, as well as information on how we process your personal data. You may also request to erase, restrict or rectify such processing. Additionally, you may request to receive your personal data exported in a structured, commonly used and machine-readable format.

Upon your request, we will delete your personal data.

For further information about your data protection rights, you may contact our Data Protection Officer at the email address below.

Attention: Data Protection Officer

support@nansen.ai

PRIVACY POLICY CHANGES

We may change this Privacy Policy from time to time, and at our sole discretion. We will inform you in advance of any material changes. You are encouraged to review this page for the latest version of this Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

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